Team Leader Customer Care (m/f)

Job in Berlin

About us

Young Internet GmbH is Europe’s leading website provider for children. Our most popular product Panfu (www.panfu.com) is a virtual world with 17 million registered users since 2008. It is the largest website for children in Europe, providing them with access to safe, learning-oriented multi-player online games. With prominent presence in Germany, France, Spain, Britain, Poland, the Netherlands, Scandinavia, South America and the USA, Panfu belongs to one of the fastest growing communities on the Internet. In January 2010 we launched our second product, Oloko successfully in Germany.

Young Internet is currently seeking:

Team Leader Customer Care (m/f)

Your responsibilities

·         Leading the Customer Care team.

·         Ensuring an optimal operating cycle by planning, coordinating and controlling processes in the day-to-day business.

·         Developing and evaluating reports and statistics.

·         Working closely together with the Directing Managers.

Your profile

• A graduate in Economic sciences, New media, Communication, Computer Sciences or similar.
• You have been able to gain valuable experiences in a comparable position.
• You are professional when it comes to handling customers.
• You hold very good organizational and administrative skills.
• You are equipped with very good analytical capabilities and a conceptual thought.
• You hold very good internet and computer skills (PowerPoint, Excel, Word).

·         You are distinctively customer oriented.

·         You have great communication skills and a friendly telephone voice.

• You can express yourself very well in English, both verbally and in writing. No German required.
• You enjoy work and are ready for independent and intensive team work.
• Programming language such as HTML, PHP or Flash could be beneficial.

What we offer

·         Making you a part of an excellent, inter-disciplinary international team.

·         Comfortable and challenging work environment with lots of scope for assuming responsibility.

·         Developing a long-term project; the product will be used by thousands of children.

·         Excellent growth possibilities and career opportunities in a fast-growing international company.

·         Active knowledge management and training of the team.

·         Comfortable office in central Berlin (with Kicker, table tennis, refrigerator and lounge areas).

Information

·         Location: Torstraße 35, 10119 Berlin, Germany

·         Salary: negotiable

We look forward to receiving compelling applications at jobs@young-internet.com! Please also tell us the name of the website on which you found our job posting.